We don't want to keep you waiting for your new toys so we aim to dispatch all orders within 24 hours of your order being placed. Orders placed before 11 am Monday To Friday (10 am Saturday) are normally dispatched the same day.
Personalised or custom orders are usually dispatched within 72 hours.
UK Delivery: We use Royal Mail first class, so your order should reach you the day after dispatch.
Europe(EU): We use Royal Mail International Standard. Delivery times vary depending on the country but you can normally expect your order in 5-10 working days.
USA and Canada: We use Royal Mail International Standard. Delivery times vary but can take 2-4 weeks.
We are not responsible for any import charges orders may incur.
Please ensure your postal address is correct, if there are any errors please contact us as soon as possible, as we dispatch orders quickly. We cannot be responsible for customers supplying an incorrect address
Our aim is to keep postage costs to a minimum. Please note the majority of our catnip toys need to be sent as a small parcel.
We are happy to enclose a gift message with your order if you are sending as a gift.
Packaging is very important to us, we make every effort to make your delivery as special as possible. We include a blank gift card and catnip information flyer with every order.